Customer, C. King, had these comments about her recent purchase experience:
I cannot say thank you enough... The service and professionalism at Findlay Toyota in Flagstaff was beyond reproach. Alan Maxwell sold/leased me a 2013 Tundra, and Joe
Callahan worked with me to arrive at a payment I could afford. Alan is very knowledgeable about the vehicles he is selling without being "pushy". A+++++. Joe knows his numbers, and if it were not for these two gentlemen, I would not be able to report to work (because I would not have a vehicle to do so). Given recent circumstances (i.e. my brand new home structurally failing and having to move, a subsequent law suit to deal with said house, and a messy break up where my X completely cleaned out the checking and savings accounts), I was devastated when I learned the repairs for my diesel wagon exceeded what I owed on the car. Alan and Joe had me out the very same day in a new 2013 Tundra (with a payment I could afford). Notably, I did not walk into the dealership until 5:30 pm directly after receiving the diagnosis for the wagon. Alan and Joe and an individual from financing all stayed late (past 8:00 pm) so I could leave with a vehicle. Alan and Joe took me at my word about my current situation and were able to work around it. I should also mention, the dealership purchased the diesel wagon and paid off my existing bank loan. I also traded in an older 4x4 SUV to apply to the down payment for the Tundra. Alan and Joe arranged to go pick up the older SUV, which is a 3.5 hour drive one way. (My duty station is remote). Having never seen the SUV, they trusted me that it was parked where I told them (I left Alan and Joe with a hand-drawn map and a key). Lastly, my attorney is mailing them $5,000. from funds tied up in my lawsuit to apply to the down payment for the truck. Ironically, Alan and Joe never confirmed the $5,000. with my attorney; they never spoke. I played them my attorney's voice message stating he would be out of town with no Internet or cell coverage for a week. I know this story seems totally unbelievable, that I why I wanted to share it with you. When I walked into Findlay Toyota that afternoon, I said, "I just need a break. Can you please help me?" When I left the dealership that night, I had dignity - something I have not felt in a long time. Thank you for believing me. You have a customer for life! Again, thank you, thank you, thank you. Sincerely, C. King
Grant Gerver's recent service experience was Truly Exceptional: "Richard really made good on his promise to service our Prius in a timely fashion. He also got it all done in record time. I really like your dealership because of employees like him, Leslie and Joe C and the other nice men and women you employ."
The following letter was sent from an extremely happy customer that wishes to remain anonymous: "I want to congratulate you on the performance of your service staff member, Ms. Leslie Linquist. I brought my Toyota Prius 2009 in for recall service on Monday, January 28, 2013.
Ms. Linquist answered all my questions and happily helped provide me with a "loaner" car while my car was being serviced. She was very professional and courteous despite my gruff manner. She is part of the reason that I will continue to have my car serviced with Findlay Toyota.
Please extend to Ms. Linquist my sincere thanks and appreciation for her help. She exemplifies the type of "Customer Service" that gives you an excellent reputation.
2/4/2013: Laura J., a loyal Toyota customer, had this comment after her recent visit,
"As usual, I received the best service possible. Thanks for having such a great service department!
Douglas Todd, recently used Findlay Toyota Flagstaff service for the first time and had this to say:
"I'm new to the area and was treated like I've lived there forever! Ms Melby is a star in my book. Helped me figure out what service I needed, provided me with recommendations on service and alerted me to a recall item. She scheduled service to meet
my schedule and was simply a nice person. This service remedied issues two other Toyota dealers could not, my truck currently runs like the day I bought it. Please thank everyone; Ms Melby and the mechanics for me!!!"
Deirdre Moulinier had this to say after purchasing her new Toyota RAV4 from Findlay Toyota Flagstaff: "I was very, very happy with my visit and purchase. Josh Ross was very patient with me while I considered the car I wanted to buy and where I wanted to buy it. If he had not continued to follow up with me in a consistent and kind manner I may have gone elsewhere to buy my car. Joe Gray was knowledgeable, patient and extremely helpful in the way he helped us consider options and choose the right car for me. Our finance officer was also very thorough and took the time that we needed to explain the warranty packages and other items we had questions about. I am very happy with the whole process and will, (well I already have!) recommend Findlay Toyota as the place to go to guy a new car. I feel we were very fortunate to get the team of me we did. They made it easy and comfortable for us from start to finish. My husband and I agreed later that in our years of buying new cars we had never felt so comfortable and "unpressured" I look forward to filling out Toyota's survey and giving everyone an "EXCEPTIONAL" rating! Thanks again!
Susan Gonzales had this to say after her recent service visit: "I am repeatedly amazed by the friendly service I receive at Findlay Toyota (Flagstaff). I made an appointment ahead of time for service for Dec. 26 at 10:00 in the morning. I have to drive from Kayenta to Flagstaff every time I need my oil changed. It's a long drive of about 150 miles. The day before Christmas I received an email stating that my appointment was at 11:15 rather than the 10:00 I had made. By the time I got the email it was too late to call. So I drove in anyway and was ready to argue about the appointment time. However, when I got there and explained that I was confused by the email, the wonderful lady I spoke to me said it was no problem and got me in at my expected time. I was so glad since I knew a storm was coming both in Flagstaff and in Kayenta and I got my car serviced in time to beat the storm home. Thank you for caring about your customers even after the sales. :-)
Rebecca Fillerup loves her RAV4 and says, "As always, our Findlay Toyota provides great service. Leslie is great!"
L. Fickel loves her Prius and came in for regular maintenance. Her comments were, "Love Leslie (Service Writer) and always enjoy the coffee and friendliness, dog friendly too. The young man who showed me around the other plug-in Prius was also great and not pushy. Thanks!
"The Service Writer, Leslie, was efficient, friendly and as always, friendly. The work was performed well and quickly, and I was informed of other service that may be necessary. Leslie is a valuable employee." L. Winse
Jim Wine is a loyal Toyota customer and made this comment after his recent service visit, "As always Richard in the service department was wonderful!"
"Your Service Dept. is the best and Leslie is great to work with! I make it a point to get all the servicing for my RAV4 done in Flagstaff, rather than in Phoenix. Thank you!" C. J. Kennedy
Tina Neumann and her husband recently chose a preowned model of another make, but they said their salesman "Jotini" went above and beyond to extend courtesy and treat them with the best customer service experience they have ever been offered. Although they live long distance, he delivered the model to their home and took time to review its features and functionality. From management to sales…Tina and her husband say, "Findlay Toyota Flagstaff can't be beat!" They won't car shop any place else!
B. and C. Dusek just took delivery of their new Highlander. They said "We wouldn't buy anything other than Toyota…and we wouldn't go anyplace else! Findlay Toyota Flagstaff is THE PLACE to buy a car and Jotini is a wonderful salesman, too!"
Recent customer A. C. who chose a new Toyota Camry and attended our Customer Appreciation Event said, "Getting my new Camry was the most comfortable buying experience I've ever had! I certainly appreciated my salesman's professionalism."
S. Bell utilized Findlay Toyota Flagstaff for regular maintenance and commented:
"It was an absolutely wonderful experience. Thank you so much for being so professional and wanting to please me. Everyone of your staff that we dealt with was courteous and attentive to my needs. Your staff should be commended! I'm anxious for the 10,000 mile checkup. Merry Christmas and thank you again for a wonderful day."